Rania Hamdi Al Fahmi (RHAF) Established It is policy to maintain the commitment to quality and reliability in all of our provided services to meet our clients’ full satisfaction.

In Order to achieve that, we shall fully commit and implement the following key objectives:

• Fully identify and conform to the needs of our customers, improving customer satisfaction.
• A professional approach to customer interface is maintained at all times.
• Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
• Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance.
• We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies.
• Continuous appraisal of our business to ensure that the quality of service we provide full and consistently meets our customers’ expectations and all current and impending legislative requirements.
• The effectiveness of our quality system is monitored by planned audits, management reviews, and customer satisfaction surveys to ensure quality service delivery.
• Our staff is fully trained and involved in quality improvement.
• Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.

“Theses quality policy statements approved by the board of Directors.”

Baligh Ahmed Mohammed
General Manager